About Burns & Carlisle, Inc.
When seeking professional collection services, it all comes down to the people actually providing the services. Our staff has in excess of 40 years experience in medical collections and consists of some of the top Collection Managers and Collectors in the state of Texas. This expertise in the collection industry allows us to take the guesswork out of collections and maximize your debt recovery. The company's success is a reflection of the reputation of its management staff who are recognized throughout the industry for their integrity and commitment to excellence.
We have worked for collection agencies around the state, so we know the risk you face when selecting an agency to handle your accounts. Unlike many debt collection agencies we believe that people have the
greatest impact on influencing payment. Our talented and skilled team of collectors are better trained and far more pleasant than the typical "bill collector" which is why we collect more than others typically do. We are by no means a "bulldog" agency. We pride ourselves in educating our patients on the importance of their credit rating while at the same time negotiating payment and encouraging them to utilize your services in the future. You will not find that kind of service anywhere!
As a collection agency, we know we are measured by the results we provide, and that each time we do business, our entire reputation is at stake. At Burns & Carlisle, Inc., we treat each client as if it was our only client. We know that our staff, collection methodology, and our technology separate us from our competition. Our goal is to never lose a client due to lack of customer service satisfaction. We train and develop our employees to strive toward anticipating our client needs while exceeding their expectations.
Our mission is to remove the negative perceptions associated with collection services and to become the most respected provider of collection services in the industry. We are committed to excellence and we offer a genuine alternative to what is available in today's collection profession by making the collection process as simple as black and white.
Core Values
Integrity
We demonstrate integrity in everything we do. Our company believes that honesty is the foundation of the company. We always adhere to high ethical standards and maintain the highest degree of professionalism in serving our customers.
Innovation
We are focused on innovation. We embrace change and aggressively seek new ways to improve our business through new ideas fostered by our employees, clients, and leadership.
Teamwork
We promote a team atmosphere through open communication. We respect, support, and trust each other as we work together toward our common goal. We have built a friendly, challenging, and most of all, fun environment that creates team unity.




