Testimonials

Burns & Carlisle has been handling our collection accounts since October, 2006. We are extremely impressed with the way our account are handled. Most importantly, this agency surpasses other agencies we have used with it comes to working with our patients. The collectors at Burns & Carlisle are highly trained in providing financial services to our patients which helps them get their debt paid in a timely fashion.

Burns & Carlisle has met our expectations and increased collections on bad debt accounts by 27%. I highly recommend Burns & Carlisle to any company wanting to increase their bottom line while preserving patient integrity and confidence.
Delores, Director, Financial Services, Hospital located in Texas – Client since 2006.

This letter is being written to thank you for your professionalism and your hard work. Your staff has always been courteous, friendly and professional. It has been a pleasure to work with an agency that you can trust and have full confidence in their ability.

We appreciate what you have done for us and the results you have produced.

I have and will continue to recommend any healthcare provider looking for a good, effective collection agency to try Burns & Carlisle.
Stephanie, Business Office Manager, Hospital located in Texas – Client since 2006.

Selecting the right Collection Agency to handle such an important piece of our business revenue, such as bad debt, was not any easy thing to do. We have all had bad experiences and heard horror stories about corrupt, dishonest, and unethical collection agencies. We selected Burns & Carlisle because of their outstanding reputation in the collection industry and we have been extremely pleased.

It is important that the collectors are willing to work with our patients in a reasonable and courteous manner, and yet collect the balances due. Equally significant is our need for adequate documentation of each payment and prompt reimbursement. All of our expectations have been met. We have been pleased with the level of cooperation and documentation that the entire management staff of Burns & Carlisle has afforded us as well as our patients.

I recommend Burns & Carlisle to you without hesitation. I have worked with various collection agencies and find Burns & Carlisle to be at the top of my list.
Noble, CFO, Hospital located in Texas – Client since 2005.

It is a pleasure to recommend Burns & Carlisle to anyone that needs a reliable collection agency. Burns & Carlisle manages to collect the debt we are owed while treating our patients with dignity and respect. The staff is willing to work with us in any way they can.

The Web Host is wonderful. You can have access for clients to review what action has been taken on every account, and the notes that are documented to each account. Burns & Carlisle has been successful with many accounts that our previous collection agency could not collect.

We have never seen results like what we have seen from Burns & Carlisle. They have proved that a collection agency can be successful without being rude to customers.

We are extremely pleased with the recovery of our accounts. So it is with pleasure that I recommend Burns & Carlisle to any business that needs help with collection.
Sandra, Office Manager, EMS Services located in Texas – Client since 2006.

We have been using Burns & Carlisle for our collections since 2006. This agency has surprised us with their ability to collect on older debt that others have considered uncollectible. Although we pay a considerable higher fee for skip-tracing, the results we receive are worth every penny on these otherwise ‘dead’ accounts.

The staff at Burns & Carlisle treats our patients as if the patient were their own. We get timely responses to any request we make and the staff is always friendly and helpful. This team has everything we have been looking for!

I highly recommend Burns & Carlisle to any agency seeking skilled and professional staff to assist their patients in getting their outstanding balances paid while protecting their credit rating. Burns & Carlisle has proven that you do not need a “Bull Dog” agency to get the job done.
Alison, CFO, Hospital located in Texas – Client since 2006.

It is with pleasure that I recommend Burns & Carlisle, Inc. to any agency seeking a professional and experienced agency to handle their bad debt.

Burns & Carlisle, Inc. has been collection on our bad debt accounts since 2005. We have been extremely pleased with both our recovery rate and the way our accounts are handled. The Burns & Carlisle, Inc. staff consists of some of the most experienced managers and collectors I have ever encountered. This team has gone above and beyond in assisting us with our most difficult accounts.

Hones and reputable collection agencies are hard to find. You rarely get what you are promised. Burns & Carlisle, Inc. brings a breath of fresh air to this industry.
Darlene, Director of Patient Business Services, Large Cardiovascular Group of more than 20 doctors located in Texas – Client since 2005.

When I first met with Burns & Carlisle a number of years ago I was impressed with the number of services being offered. However, we were under contract with another collection agency at the time. As soon as the window of opportunity arose, I cancelled our contract with that collection agency and immediately contacted Ms. Burns and signed an agreement for Burns & Carlisle to handle the $30 million dollars in bed debt we had on our books. This was the best decision I have ever made regarding our bad debt accounts. Burns & Carlisle immediately began collecting on debt our previous agency deemed uncollectible. Much of the debt had already aged in excess of five (5) years. How Impressive!

We are so happy with the recovery on our accounts that we have continued to place accounts with many of our other facilities with Burns & Carlisle. The staff provides very prompt, courteous, and professional service. We often receive compliments from our patients on how respectful and helpful the collectors are to them. Our recovery rates speak volumes for the way our accounts are handled.

I have dealt with many collection agencies in the past and have never given the high recommendation that I am giving Burns & Carlisle. It is such a pleasure to do business with a collection agency that operates on strong ethical values and it is even a greater pleasure to recommend Burns & Carlisle to any facility needing help with their collection accounts.
Marty, Executive Director of Physician Services providing services to over 100 doctors and 3 hospitals – Client since 2005.

I highly recommend Burns & Carlisle for your collection needs. I had never outsourced until Ms. Burns convinced me that her agency could collect on the old debt I had on my books. These accounts had been worked thoroughly in-house so I was not convinced that her agency would yield much success. Burns & Carlisle proved me wrong. Within the first 5 weeks of placing our business with them they managed to recover in excess of 14% on these old dead accounts.

Work with the staff at Burns & Carlisle is extremely professional and easy to work. Ms. Burns is a true professional and her agency has provided services that no other agency we considered even offered. Ms. Burns has in-depth knowledge of the medical profession. In her spare time she developed a new, and much needed, financial policy and agreement for my practice – free of charge.

If you are looking for experts to handle your medical collections I highly recommend you consider Burns & Carlisle.
Holley, MD located in Texas – Client since 2005.

This letter is to recommend Burns & Carlisle to anyone considering contracting with a Collection Agency. We have utilized their services for 2-3 years, and we have been pleased with the results. They have helped us significantly to collect on account where our efforts have been exhausted. Their staff is effective in their collection efforts while remaining courteous with our patients.

I would recommend Burns & Carlisle without hesitation.
Misty, Administrator, Radiology servicing hospitals and clinics all over East Texas – Client since 2005.

I began working with Norma Burns shortly after she started her own collection agency. The collection agency we had used for many years was not meeting the business needs of the doctor’s office I work for. After meeting with Ms. Burns, based on our confidence in her service level, we terminated the previous contract and moved our accounts to Burns & Carlisle. We were convinced our accounts would get the service and attention needed to yield the results we were looking for.

The entire staff at Burns & Carlisle has met and even exceeded our expectations. This team is extremely knowledgeable in medical collections, easy to work with, helpful, and true subject matter experts at what they do. Ms. Burns is very dedicated, stands behind the promises she makes, and goes above and beyond to assist her clients. She spent her own time in developing some much needed internal forms for our office.

Burns & Carlisle is aware of the importance of our business needs and we have started seeing results immediately. Accounts that I have had problems with are now starting to be paid. It is a great feeling to know that someone is looking out for the best interest of your practice and at the same time working well with our patients.

If you are looking for a professional agency to handle your collection accounts, I strongly recommend Burns & Carlisele.
Pamela, Accounts receivable, Private Practice – Client since 2005.

Ms. Burns used to be the manager of the collection agency we had used for a few years. When we learned that Ms. Burns resigned and started her own agency we did what made sense. We immediately terminated our contract and placed our accounts with Burns & Carlisle where we knew our accounts would get the attention needed.

Already Burns & Carlisle has recovered on some old judgments we had never received payment on and had almost given up on. We are extremely pleased with the recovery on our accounts. In addition, when we had legal issues regarding the termination of our contract with our old agency, Ms. Burns solicited the assistance of her staff Attorney to assist us – free of charge.

I personally know some of the staff at Burns & Carlisle and I am aware that several staff members that had previously worked under Ms. Burns resigned and joined her at Burns & Carlisle. This gives me great confidence in this entire team of professionals.

So it is great pleasure that I recommend Burns & Carlisle to any business needing the help of a truly professional collection agency.
Janet, Corporate Secretary/Treasurer – Client since 2005.

We have used Burns & Carlisle for our collection agency for almost a year now. The majority of the accounts we have placed with Burns & Carlisle were accounts our previous agency was unable to collect on. We have been amazed at what Burns & Carlisle has been able to do with these difficult accounts. Their recovery rate on our accounts is nearing 30% and they have collected balances in full on over 45% of our accounts.

We have used a number of collection agencies in the past but have never seen the results we have with Burns & Carlisle. It is nice to be able to let go of this function and place it in the hands of a competent agency. We know our accounts are being worked and we never get patient complaints. They have proven to us that a collection agency can be successful without being rude and threatening to our patients. Furthermore, they have proven to us that even all debt is potentially collectible.

We recommend, without reservation, Burns & Carlisle to anyone that is looking for a collection agency that produces revenue, is easy to work with, and that their customers will love.
Nelson, MD located in Texas – Client since 2005.

It is a pleasure to recommend Burns & Carlisle to anyone that needs expert and quality assistance with their collection needs. I have had the opportunity to personally observe the performance, conduct, and ethical characteristics of Ms. Burns and find that her professionalism, high sense of ethics, and attention to detail has a profound effect on the success of her business.

I have had the privilege of working with Ms. Burns for the past two years. During her tenure as the manager of a large collection agency, Ms. Burns proved she could handle work of the most complex nature. By identifying and correcting internal problems with collection accounts Ms. Burns increased the monthly recovery rate on our accounts in excess of 8%! Ms. Burns’ constant attention and personal interest on each and every account allowed her to intervene and prevent two (2) potential lawsuits against our agency. Ms. Burns is a true expert in her profession.

When we learned that Ms. Burns left her position as collection manager and started her own collection agency we immediately terminated our contract with our old collection agency and placed all of our accounts, 1.8 million, with Burns & Carlisle. The trained and professional staff, commitment to our accounts, and our increased recovery rate are all constant reminders that we made the right decision.

It is my conclusion that Ms. Burns possesses a unique talent that would be a benefit to any organization that seeks professional, charismatic, dedicated, and honest people to handle their collection needs.

I highly recommend Burns & Carlisle to anyone needing help with their collections.
Anita, Collection Manager for eight (8) Cinics – Client since 2005.

recommend Burns & Carlisle, Inc. to any agency having difficulty with debt collections. The results on our accounts have been outstanding! We have been amazed at the attention to detail and professionalism of the company. There is always staff available to assist us and we never feel like we are imposing when we have to contact the business office. It is with pleasure that I recommend Burns & Carlise, Inc. to any hospital wanting to increase their revenue on delinquent accounts while retaining their patient clientele.
Paula, Business Office Director, Hospital located in Texas – Client since 2009.

Burns & Carlisle, Inc. has done a tremendous job for our clinic. We enjoy the professionalism that they bring along with great attitudes that their employees have. They are kind and helpful to our patients and helped maintain our integrity and courtesy service in patient care. They take the time to look at each account and work each one individually. I am very happy with the service that they have given, not only to us, but also to our patients. The office staff is amazing and they are always so pleasant and polite.

I highly recommend Burns & Carlisle, Inc. to any facility needing an ethically sound collection agency.
Paula, Business Office Director, Hospital Clinic located in Texas – Client since 2009.

I have been working with burns & Carlisle for several years now. Besides being professional and experienced, these are some of the nicest individuals I have ever done business with.

When I have to turn an account to collections, I do so with complete confidence that Burns & Carlisle will treat our patients with respect. Collections is a touchy subject with most patients. Time and again the staff at Burns & Carlisle has proven that they can accomplish the task at hand while not alienating the patient.

It is an honor to recommend Burns & Carlisle to any agency in need of a professional agency to handle their collection accounts. I would be happy to answer any questions you may have regarding my experience with Burns & Carlisle.
Stacy, Office Manager, Family Clinic in Texas – Client since 2006.

Times have become progressively harder for everyone. Financial priorities shift with every breeze. With the staff having mastered the art of working smarter, not harder, and other avenues holding no promise, it’s time for professional help. The time consuming labors of research, phone calls, and mailing were lifted from the shoulders of my staff by Burns & Carlisle. Their service is discrete, user friendly and efficient. I recommend Burns & Carlisle for those challenging cases.
Callahan, Doctor in Texas – Client since 2005.

When we contracted with Burns & Carlisle to collect on our older and more difficult accounts, we never thought we would see the results we are getting each month. We could not be happier with our decision in selecting this agency.

I highly recommend Burns & Carlisle to any agency having difficulty with debt collections. Burns & Carlisle manages to collect the debt we are owed while treating our patients with dignity and respect. Their staff is always more than willing to work with us any way possible to collect our debt.

Finding an honest and knowledgeable collection agency is not easy. Burns & Carlisle has a wealth of knowledge that could benefit anyone needing the help of an outside collection agency. I feel certain that Burns & Carlisle would do an excellent job for anyone that chooses to use them.

Please feel free to contact me if you have any questions regarding our experience with Burns & Carlisle.
Rebecca, Office Manager, Radiologist located in Texas – Client since 2005.

It is with pleasure that I recommend Burns & Carlisle, Inc. to any agency seeking a professional and experienced agency to handle their bad debt.

Burns & Carlisle, Inc. has been collecting on our bad debt accounts since 2005. We have been extremely pleased with both our recovery rate and the way our accounts are handled. The Burns & Carlisle, Inc. staff consists of some of the most experienced managers and collectors I have ever encountered. This team has gone above and beyond in assisting us with our most difficult accounts.

Honest and reputable collection agencies are hard to find. You rarely get what you are promised. Burns & Carlisle, Inc. brings a breath of fresh air to this industry.
Darlene, Director of Patient Business Services, Large Cardiovascular Group of more than 20 doctors located in Texas – Client since 2005.

About a year ago, the clinic decided an outside collection effort was needed. After exploring several options, the most professional and reputable company was selected. That company was Burns & Carlisle. Recently, they were also assigned the collection of all returned checks. It is important that the collectors are willing to work with our patients in a reasonable and courteous manner, and yet collect the balance due. Equally significant, is our need for adequate documentation of each payment and prompt reimbursement. All of our expectations have been met, and we have been delighted with the level of cooperation and documentation that Norma Burns and the staff at Burns & Carlisle have afforded us as well as our patients. I recommend this company to you without hesitation.
Pat, Patient Accounts Manager, Large Clinic with 9+ doctors – Client since 2006.

I am representing Burns & Carlisle in this region. Because I am currently over the collections of eight-physician clinics, I can attest to the quality assistance this company can provide.

I am delighted to have experienced the following results with the use of services from Burns & Carlisle for our unpaid accounts.

• Increase in collection percentage for accounts turned over to the agency
• Ethics and collection procedures that maintain the integrity of the physician-patient relationship
• Comments reported back to the clinic from the patient that indicates any serious statement of unsatisfactory care that could precipitate legal action
• Indication to patient that the account will be removed from the credit reporting agencies upon payment in full

I have also found satisfaction in the advantages of

• Obtaining accurate and immediate accessible data from our account
• Immediate acknowledgment of the receipt of patient accounts turned over to the agency
• Timely Monthly Statements and Payments for money owed to the clinic

The most advantageous benefit is to have access to our patient accounts through a secured Internet website. The website allows you to access data, see total amounts, percentages of total collections, previous statements, and current posting of patient payments. You are able to add patients, post payments and send update information directly to the agency. Accounts can be reviewed for status, new information such as addresses, bankruptcy filings, judgments, and deceased patients.

Burns and Carlisle will collect previous bad debt aged up to 7 years ago. Current unpaid accounts can be transferred daily.

I would like to invite you to contact me to discuss how Burns & Carlisle can be of assistance to your business. I am also available for a fee to help you establish a successful collection process from the moment your patient calls for an appointment until the balance for services are paid in full.

I appreciate your consideration in placing your business with Burns & Carlisle.
- An article written by one of our clients